Our Blog

An exploration of life at home, featuring homeowner tips, explorations of our hometown and more.

Choosing the best air conditioning system for your home

Choosing the best air conditioning system for your home

By Platinum Team | Homeowner Tips | June 18, 2018

As you shop for a new heating and cooling system for a home, it’s easy to get overwhelmed. Single-stage? Two-stage? Variable speed? The options are plentiful, and the lingo can leave you feeling a bit lost. Given that you’re putting a solid chunk of money on the line, how can you and your clients possibly […]

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Conversations at Home

Conversations at Home

By Platinum Team | Life at Home | June 4, 2018

Conversations at Home This post is part of our Conversations at Home series, which aims to help spark positive and fruitful discussions in your home. It’s born out of the spirit of one of our company core values here at Platinum — Gratitude: “We focus our minds on the good stuff.” We hope you find […]

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NBC 12 News Segment: Is Your AC About to Go Out?

NBC 12 News Segment: Is Your AC About to Go Out?

By Platinum Team | Homeowner Tips, Press | May 28, 2018

It’s safe to say — no homeowner wants their AC to give out smack dab in the midst of the summer here in Phoenix. While that may not be something you can control, there are a few ways to know if your AC is about to fail. Steve Higgins, our VP of Field Operations, caught […]

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Home warranty versus handyman

Home warranty versus handyman

By Platinum Team | Product Education | May 21, 2018

  As a homeowner, you have a choice to make — how will you handle repairs for your home systems and appliances? Will you put a game plan in place from the get go? Will you work with a handyman as each need arises? It may not come as much of a surprise — we’re […]

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The Bookshelf: Our List of Good Reads

The Bookshelf: Our List of Good Reads

By Platinum Team | The Bookshelf | April 27, 2018

This post is part of a quarterly series stemming from our team’s love of growth and learning. Here we share some worthwhile reads for any clients, partners and friends who are passionate about personal development too! — We’re continuing the personal growth momentum with a few more favorites. Check ‘em out below. And, if you […]

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Meet Platinum: Loc Nguyen & Rocky Gillespie

Meet Platinum: Loc Nguyen & Rocky Gillespie

By Platinum Team | Meet Platinum | April 16, 2018

Technicians This post is part of a series to help you get to know the members of our team. We’re real people who call Arizona home, not a big corporate machine! Head here for more Q&A’s with the Platinum team. — When your heating and cooling system starts to fritz or needs a checkup, you […]

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Why Platinum: Anatomy of a Platinum Technician

Why Platinum: Anatomy of a Platinum Technician

By Platinum Team | Product Education | April 2, 2018

The Way We Roll It’s a bit of anthem ‘round these parts. The technician who shows up at your door will be someone we know and trust. See, we operate a bit differently than your typical home warranty company. We have our own in-house technicians who service most of our claims. These are guys we […]

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Customer Stories: George

Customer Stories: George

By Platinum Team | Product Education | March 22, 2018

What if each time you encountered another pesky home repair issue, you were able to breathe a sigh of relief? What if in the face of that troublesome water heater issue, you could feel confident you’d get the help you need? Our customers tell us again and again they love knowing they can turn to […]

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Conversations at Home

Conversations at Home

By Platinum Team | Life at Home | March 5, 2018

This post is part of our Conversations at Home series, which aims to help spark positive and fruitful discussions in your home. It’s born out of the spirit of one of our company core values here at Platinum — Gratitude: “We focus our minds on the good stuff.” We hope you find these conversations starters […]

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Meet Platinum: Gilbert Castillo & Ray Roth

Meet Platinum: Gilbert Castillo & Ray Roth

By Platinum Team | Meet Platinum | February 21, 2018

HVAC Technicians This post is part of a series to help you get to know the members of our team. We’re real people who call Arizona home, not a big corporate machine! Head here for more Q&A’s with the Platinum team. — When your heating and cooling system starts to fritz or needs a checkup, […]

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The Bookshelf: Our List of Good Reads

The Bookshelf: Our List of Good Reads

By Platinum Team | The Bookshelf | February 2, 2018

This post is part of a quarterly series stemming from our team’s love of growth and learning. Here we share some worthwhile reads for any clients, partners and friends who are passionate about personal development too! — Have you ever had a book really light a fire under you? What have you read that has […]

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Why Platinum: A Look Inside Our Customer Care Program

Why Platinum: A Look Inside Our Customer Care Program

By Platinum Team | Product Education | January 15, 2018

Yeah, we’re walking on the wild side because we’re about to sort of toot our own horn. Sure, it’s risky business, but we believe it’s important to talk about a key reason our company is worth your while. That reason is our customer care program. What is Customer Care? It’s our way of making sure […]

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