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Category: At Home in Metro Phoenix

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Your home systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. Here’s what you can expect when working with local, in-house experts!

Swimming Season

During the summer months, pools are used non-stop in the Valley. If left unchecked, the consistent heat and pool pump usage can cause issues that may prove detrimental on the many intricate parts and could result in costly repairs down the road. If you don’t have time to become a pool expert yourself – you’re in luck: our vetted local experts know the ins and outs of their craft and will ensure that you’re prepared for the swimming season!

HVAC Help

Just like pools and spas – HVAC systems in Arizona are put to work! The valves, coils, and other components that run the system require routine maintenance to stay in tip-top shape. Unfortunately, the extreme weather conditions that we experience cause HVAC units to need frequent upkeep. Keep yourself cool during our triple digits by routinely checking your unit for signs of wear and tear – and scheduling a service appointment if anything is amiss!

Protect Your Pipes

Though built to last, our excessive Valley climate and hard water can often damage plumbing systems and could be prone to corrosion over time with leaks, rust, and other forms of build-up. When this happens, it causes connected systems to malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a qualified home warranty service technician. 

As part of the Platinum Experience, we pride ourselves on using our Arizona in-house team to deliver top-tier service. If you notice any of the issues listed above, or other climate-related problems – don’t hesitate to contact us. We’ll make sure your home is protected and weather-ready so you can get more value and enjoyment out of your investment! Contact us today!

Above and beyond specific home warranty plans, we want to share with you the less technical characteristics that are important to us — the ones that make the biggest difference in your overall experience when needing to use your home warranty provider. You probably know how home warranties and insurance work — and you know that you may never even need service once you purchase. Yet we want you to be familiar with us as your go-to experts and trusted partner when you do. Here’s what makes us stand out.

Not Your Typical Home Warranty Company

Most other Phoenix, Arizona home warranty companies send all of their claims to outside vendors. They may boast huge networks yet that just means they don’t ultimately know the quality of the company or the repairman that’s going to show up at your door. 

We operate a bit differently than your typical home warranty company — we have our own in-house technicians who service HVAC systems, plumbing, and appliance claim repairs. Our core team of in-house partners is local and vetted. What can you expect from Platinum Home Warranty technicians? Here are the top qualities we insist on:

  • Trustworthy — Someone you’re comfortable having in your home
  • Expert You will only be connected with someone who intimately knows the issues you need to have repaired
  • Reliable — Gives you a heads up when on the way and shows up on time
  • Dedicated Ready to serve and consistently goes above and beyond to address your concerns
  • Friendly — Treats you and your home with kindness and care

With Platinum Home Warranty, the technician who shows up at your door will absolutely be someone we know, and someone you can trust.

Customer Care

Do you like built-in opportunities to give feedback, and a company with a strong customer care and follow-up program? We’re here for you and we:

  • Answer the phone because we really want to help
  • Supply quick scheduling with the right technician
  • Give the utmost confidence that your maintenance concerns will be handled 100% to your satisfaction
  • Take pride in our work
  • Follow-up with a phone call to make sure you’re completely satisfied

The Platinum Perspective

We guarantee these are the things that set us apart from our competitors — we truly believe these factors make the difference for the best service experience. A great home warranty is the people behind that contract and the resulting quality of repairs and your satisfaction. Let us help you make it easier by putting a smile on your face and making your day, even when that day began badly with something broken!

Contact us to find out more about our expert, trusted team!

As the weather shifts back into double-digit temperatures, it’s important to be prepared for the change. When it gets hotter, your entire home is affected but needless to say – HVAC units experience extra wear-and-tear. The last thing you want is to have a major air conditioning repair right at the peak of the season; that is why preventative maintenance is essential! At Platinum, we’re here to help you get ahead of the game. Here are a few A/C-related items to keep in mind as summer rolls around.

System Components

Having a temperate house is a simple objective, but the machinery that makes this happen is anything but straightforward! AC units are composed of many valves, fans, and ducts that work simultaneously to generate and maintain the ideal conditions in your home. When you schedule a comprehensive check, many areas will receive the necessary TLC! Our team will look at the air filters, electrical connections, coils, compressors, and more – to ensure optimal performance as Arizona gets hotter.

Thermostats

The thermostat function is a crucial part of the overall cooling system! What the gauge says is important: A faulty reading can lead you to run your house at the incorrect temperature. If that’s not bad enough on its own, your electricity bill could go up due to this issue! A functioning thermostat is critical to your HVAC system! Be sure to check the unit’s batteries at least once a year.

Double-Check

Since your AC is running almost non-stop when it’s hot out, you want it to work correctly! If it isn’t, you can rack up a hefty bill and put unnecessary strain on the entire system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates! *Cooling checkups must be requested by April 30, 2021; simply schedule through our service form and a technician will make sure everything is in order.

When you need us: we’re here to help! If you’re looking forward to staying cool this summer — reach out in advance to get a leg up on repairs! By addressing this matter now, you not only get more enjoyment out of your home but you save cash in the long run!  

*Applicable service fee applies.

Summers can be fun, especially for those who live for warmer temperatures, pool-side hangouts, and exploring nature. But as winter ends and temperatures start to peak again, our homes are affected almost as much as we are! Properties need maintenance when the hotter months approach — it’s important to prepare your home in advance to avoid the hassle. Here are some things to keep in mind when summer solstice is around the corner. 

Check the Water

During most Arizona summers, pools get a lot of use! Though pools require year-round service, it’s a great idea to take a closer look at any unresolved repairs. Complete another check for excess debris, mold, and particles! Also, make sure that the drains are fully functional and the filtration equipment is running smoothly. These steps not only help preserve the entire system but they also save you from costly issues that could sneak up in upcoming months. 

Hot & Cold

One of the most critical features of your home to examine as summer approaches is your HVAC system! During peak season, most of us run our air conditioning around the clock. Not only does this rack up a hefty bill (yikes!) but it also puts a serious strain on your ventilation and air conditioning system. A worn unit has to work harder, which results in inefficient cooling. With Platinum Home Warranty, we have you covered on all maintenance and system updates. If you’re not familiar with the ins and outs of HVAC servicing, we can help. Pre-season cooling checkups must be requested between March 1, 2021 and April 2021! Simply schedule through our service form and a technician will make sure you are prepared to make the switch from heat to A/C.

Thermostats

We don’t think about it as much as other home repairs and services, but thermostat maintenance is still essential when the seasons change. A faulty reading can lead you to run your house at the incorrect temperature. Similar to HVAC problems when ignored, you end up spending more money on your electricity bill. As temperatures rise, you will need to rely on an accurate reading more than ever. Platinum Home Warranty specializes in these and other system repairs. We offer a comprehensive thermostat check so you can rest assured that any issues will be resolved with ease!

If you’re ready to dive into summer without any stress — contact us to stay on top of weather-related repairs. We work with you to prepare your home for all seasonal changes! By getting ahead of the game, you not only increase the property value, but you get more enjoyment out of your hard-earned investment. When you need us: we’re here to help!

As a homeowner, you know that repairs crop up every once in a while. There are a multitude of service professionals out there, and it can be overwhelming to figure out who is legit — you want to know that the person who is doing the job is credible and vetted.

Servicing HVAC systems, plumbing, and appliances, our Platinum Home Warranty in-house technicians are experts in their craft. There is tremendous value in dealing with a credible provider so you receive the service that you deserve! Here are reasons why you benefit from connecting with our trusted, in-house technicians. 

Ask the Experts

Arizona is a beautiful place to live, though it comes with a list of weather-related issues. Systems and appliances take an extra beating due to extreme heat — and conversely, may not be able to handle the transition into winter weather. Don’t worry about receiving a generic fix for a weather-related problem: at Platinum, our in-house technicians are knowledgeable about how the Arizona climate affects your home. 

Customers First

At Platinum Home Warranty, we pride ourselves on exceptional customer service. It’s even easier to offer this level of care when using in-house technicians. When you contact us with a home repair issue — we make sure the person we send out is kind, courteous, and will answer all of your questions. Those sent out from our core team will deliver fast and effective service. Following your appointment, we verify that our technicians fulfilled your expectations to ensure a better warranty experience. 

Local Reviews

It can be frustrating when looking for a service provider through tons of online reviews. Not only is it time-consuming, but you may also question the validity of random online submissions. We only hire and dispatch credible and trustworthy technicians who are recognized for the quality of their work. Our testimonials are from real people in the community, just like you, who have reviewed our work ethic, assistance, and follow-through. 

Licensed, Bonded, Insured 

One way to provide great Arizona home warranty service is to ensure that service personnel are up-to-date on their licenses and certifications to perform their job. We take this very seriously and guarantee that our core team members are cleared in their field of expertise. At Platinum, we are aware of the necessary credentials and insurance liabilities for the industry. So, when you choose us, you don’t have to stress about legitimacy because everyone we dispatch has been thoroughly vetted!

If you’ve been looking for a solution to a common repair problem, we’re here to help. From local reviews, validated insurance to a customer-centric approach: you can trust our in-house technicians. A better experience is yours in just a few steps! Contact us today to schedule a service appointment and get the ball rolling! 

The plumbing system in your home is one of the most commonly overlooked items during a maintenance check. We rely on the system to work no matter what, and seldom stop to think about how much it’s used and the subsequent wear and tear. Postponing routine servicing can result in costly repairs and hassle down the line. 

Active Leaks

One key tenant of an operational plumping system is whether or not it’s airtight. If there are any signs of leakage around the pipes and valves this denotes an issue. Leakage not only causes messes around the general vicinity- it can also contribute to corrosion and rust in the mechanics. You may notice that a leak can cause the system to run inefficiently or to stop working all together. Make sure to contact a professional to service this issue right away to prevent any future problems!

Water Heaters

As we approach cooler months, it’s important to check your heating systems to ensure it’s functioning properly. Part of this is accessing how heat is connected to the plumbing system. If there is any corrosion or other forms of damage – this can cause a problem with the water heater. You may notice your water is not heating as well as it did before, or that it’s not working at all. If you uncover an issue – the best course of action is to contact a licensed professional to get the job done. At Platinum Home Warranty – we will dispatch a technician to service the water heater correctly. 

Drain Maintenance

Another issue that could crop up is clogged drains, which if left unattended, can cause an overflow. This particular problem is usually very obvious and presents an inconvenience and sanitation concerns. If it’s a sink or shower drain – typically, the problem is caused by debris or hair build up and can be fixed with a drain snake or liquid drain cleaner. If you think the blockage is more developed and cannot be fixed with store-bought products, it’s best to contact a plumber. They will have the tools to remove the blockage quickly without damaging anything in the surrounding area. 

Corrosion

Due to frequency of use – many plumbing systems are prone to corrosion over time. This can present as a leak, rust, and other forms of build-up. When this happens, it makes the system malfunction and can also allow for dangerous metals and other chemicals to get into your water supply. Severe corrosion can affect ease of use and even stall the entire system. Check the pipes and valves on a regular basis and make sure there isn’t any noticeable damage. Even if you do not notice anything externally, there could be corrosion within the system – in this case it’s always best to reach out to a service technician. 

 

Nowadays, it seems like the pace of the world is faster than ever and there is never enough time. With personal projects, work, family and time for yourself – sometimes taking care of your home is put on the backburner. Small maintenance chores are an important aspect of ambience and comfort. When these tasks go unattended- it’s pretty easy for things to pile up, resulting in an untidy and cluttered home. At Platinum Home Warranty, we believe that a clean and organized property is the first step toward a streamlined life. Here are some tips on how to make sure your living space is well-kept.

Clean up at night

Tasks can feel daunting when they are left to worsen over time – and the pile of clutter becomes insurmountable. Luckily, a small amount of effort per night can have a drastic effect on your to-do list. Rather than dedicating a free Saturday afternoon to organizing your home – address it in small pieces instead. Set a timer for 10 minutes and do as much as you can in that window of time. Organize one specific part of the house, for example – the kitchen or living room only. If you’d like to branch out from a particular area, try to go through several rooms and do as much as you can before time is up. Now, you can retire for the night knowing that you got something done!

Repair or Discard

Believe it or not, machinery that is in disrepair can add to general disarray. Faulty heating and cooling systems, damaged windows and glass, or unsanitary pools, are issues that decrease the aesthetic value of your home. We pride ourselves on offering a quick and easy solution to a variety of repairs. By requesting a service through our concierge system you will be matched with an expert who is the best for the job. If the item in question is nearly impossible to salvage or hazardous to your health/environment, a best practice is to dispose of it just in case.

Five Items Per Week

After years of shopping, collecting and decorating your home – you might look up and wonder how things got out of control! It’s easy to keep items that are unnecessary or otherwise cumbersome. When attempting to purge, many feel like it’s impossible to let go. Make it easier by trying the five-item rule: each week, discard or donate five items, no matter the size. A pen, a pile of magazines, a worn out pair of shoes – they all count! Over time, you will see your clutter decrease without feeling like you gave away something precious. If you can’t part with five – try three: a little goes a long way! 

Revisit Storage Areas

Organizing and storing your belongings helps to decrease clutter. Although you may have put items into containers, or moved appliances into a more suitable spot – this is a task that always needs to be revisited. More specifically, the garage is notorious for becoming the epitome of chaos; this area experiences high-volume use, and contains many important household items. Prioritize sorting the garage every six months to ensure that everything is in order. If you find issues that surpass general clutter such as a broken door/misalignment, a faulty remote timing system or issues with wiring – we can help. Schedule a service appointment to keep your garage functional, clean and well-lit. 

Utilizing these organizational tips and consulting us for larger projects, guarantees that your home will stay in great shape. We’ve got the solution to a variety of maintenance and repair issues – and all of the resources you need are a call away! Once you streamline your space, it frees up time for enjoyable home improvement projects that will continue to add value and comfort any property].

Is the thought of holiday shopping overwhelming you?

We understand.

Thanksgiving shopping was tough enough. Snagging the last two bags of green beans at the grocery store was a relief. That is, until a man following us asked, “Do you really need both of those?”
It took everything to not scream, “DUDE! I don’t have the energy for this!”

If you’re low on energy too, we’re here for you. We can’t guarantee no standoffs in shopping aisles, but we have gift ideas to streamline your process.

Avoid the predictability and chaos of big box stores. Give local small businesses some love! As one ourselves, we’re all about that 🙂

10 local gift ideas for anyone on your list

1. Local pantry goodies
Who doesn’t love a pantry filled with local goodness? We have great producers here in town to choose from. Try Hayden Flour Mills, Queen Creek Olive Mill, Ramona Farms, Stonegrindz Chocolate and Peanut Butter Americano.

2. A piece from a local artist
Instead of replaceable kitchenware from a big box shop, pick out something special from a local artist. We love Lafayette Avenue Ceramics’ collections. You can also head to Practical Art for plenty more options.

3. Gift card for a local meat or fish purveyor
Our town boasts fantastic shops for quality meat and fish. Is there someone on your list who loves cooking at home? Grab them a giftcard from Alaskan Pride Seafoods, Arcadia Meat Market, Chula Seafood, Nelson’s Meat + Fish or The Meat Market.

4. A loaf of artisan bread
This one requires prompt delivery for optimal freshness, but the recipient will love you for it! Noble Bread and Proof Bread are top picks in our households. Be sure to snag an extra loaf for yourself!

5. Locally-made soap
Did you know Ahimsa Essentials makes an all-purpose castile soap product right here in Phoenix? Score! You can check out TSF Botanicals for goat milk soap bars and other small-batch products too.

6. Bedding from the local startup
Why not support a startup headquartered right here in the Valley? Tuft & Needle started with mattresses, but did you know they have bedding too? Totally giftable.

7. Home decor from a local shop
Have a design-savvy homeowner on your list? The Elegant Nomad is an online shop based right here in Phoenix that carries one-of-a-kind rugs, pillows and poufs that are simply stunning! You can also pop by Urbana for more unique home goods.

8. Gardening goods
Know someone with a green thumb or someone who wants to develop one? Get them some gardening goods or credit for a local shop like Southwest Gardener or Dig It.

9. A locally-made candle
A burning candle adds warmth to any home. Look to Tempe-based Standard Wax for hand poured, uniquely-scented candles. Bonus — they come in reusable ceramic vessels that are beautiful in their own right!

10. A Platinum Home Warranty gift card
Yes, a shameless plug! If your recipient is an existing Platinum Home Warranty member, they’ll love having credit for future service fees. And non-members can use gift card credit to buy a new home warranty or for retail work.

Want to keep it simple? Give them a Platinum Home Warranty gift card.

They can use it towards service fees, retail work or a new policy.