Meet Platinum: Loc Nguyen & Rocky Gillespie

By Platinum Team | Meet Platinum | April 16, 2018

Technicians

This post is part of a series to help you get to know the members of our team. We’re real people who call Arizona home, not a big corporate machine! Head here for more Q&A’s with the Platinum team.

When your heating and cooling system starts to fritz or needs a checkup, you want to be able to rest assured it’s in good hands. You want the guy that shows up at your door to be trustworthy — someone you feel safe letting into your home.

That’s precisely why we employ our own technicians. We’re proud of the guys we have on our team, and we want to make sure you have a chance to get to know them too. Meet two of our pros…

 

gilbert

Tell us a bit about your personal background and family.

I grew up in Vietnam and came to the U.S when I was 10 years old. I have a wonderful 4-year-old boy who loves outdoor activities and running. This will be my 13th summer here in Arizona.

 

What has your career been like? / How did you get started with Platinum?

I started out as a helper, then become an installer and then an HVAC tech. Even though it’s a lot of hard work and sweat, it’s a lot of fun and rewarding as well. I’m blessed to have known other senior techs who have shown me the tricks of the trade during my career. It has been a great career for me so far, and I love it.

My older brother used to work for Platinum until he decided to pursue a different career. So, I took over his position and have been here for the last five years. I remember there were just a handful of us at Platinum when I started, and now I get to see how the company has grown so much with so many new members each year.

 

What are your hobbies?

I enjoy playing volleyball with a group of my friends during the weekend. I love going to the park and going fishing with my boy whenever possible.

 

What have you learned that you would love to share?

I have learned that patience is one of the most important aspects in this field of work, especially during the hot summer. A little patience can go along way for our clients. Those extra minutes can really make someone’s day that much better.

 

What does “home” mean to you?

Home is a place where you can truly be yourself. A place where memories are created, a place where you can count all of your blessings, a place where you can just simply be… you.

 

gilbert

Tell us a bit about your personal background and family.

I was born in Safford, Arizona and lived there until I was 13 years old. Then I moved to Phoenix where I attended Camelback High School and graduated in 1992. I have four daughters that range in age from 10 to 19 years.

 

What has your career been like? / How did you get started with Platinum?

I started plumbing 23 years ago. First I was doing new builds. I did that for 15 years until the economy tanked. That’s when I switched to doing service work, and I have been doing that ever since.

 

What are your hobbies?

I don’t really have a lot of time for hobbies — my 10 year old keeps me pretty busy! With her new trampoline, she is constantly showing me new tricks that she has learned. Between that and our weekly bike rides, my spare time is used up. I used to enjoy skateboarding, but I was advised that I shouldn’t do that anymore. Lol.

 

What have you learned that you would love to share?

I have learned that it is always best to take your time and make sure that you give your all to whatever you may be doing.

 

What does “home” mean to you?

Home is a place where you can be safe… a place where you can learn from and teach your kids.

 

We’re proud of the techs we have on our team, and we’d love to be able to help you too. Give us a call at 602.733.5000, so we can walk you through our home warranty plans and/or our home repair services.

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